Help Center

Frequently Asked Questions

Here you will find some of the frequently asked questions from our customers. Do you have another question or query? Contact us here

  • Just add the products you want to your cart and then follow the steps. Remember that we have vinyls and CDs in stock, by order, and on pre-sale. Once you have the products in your cart, you will access the payment screen, where you can access the different payment and shipping methods.
  • Vinyls and CDs in stock are those we have available at our offices ready to ship. They are usually dispatched within a maximum of 1 to 2 business days.
    On demand, are those that we must acquire from our suppliers.
    Pre-order, are those products that are about to be released. For example, if a vinyl has a release date of November 1, 2026, we will begin managing to bring them in starting from that date.
  • For made-to-order and pre-order products, simply check the product page, where you will find the tracklist along with the phrase "THIS PRODUCT IS MADE-TO-ORDER - DELIVERY WITHIN 10 TO 15 BUSINESS DAYS" or "PRE-ORDER - DELIVERY AND SHIPPING STARTING ON _______"
    For items in stock, it will state "IN STOCK". You can also look for the "Vinyls -> In Stock" or "CDs -> In Stock" section in the menu to access all available titles.
  • A made-to-order product takes between 10 to 15 business days to arrive. Afterward, we ship it out within 1 to 2 business days, depending on the chosen transport method.
    The arrival of a pre-order product always depends on the release date. From the release date, the 10 to 15 business days for us to receive the product begin. Afterward, we ship it out within 1 to 2 business days depending on the transport chosen.
  • You can make payments with debit and credit cards via Ventipay, Flow, and Mercado Pago.
    With Ventipay, you can pay in up to 3 interest-free installments with a debit card, and with Flow and Mercado Pago, you can pay in up to 3 interest-free installments with a credit card.
    You can also pay via bank transfer/deposit.
  • We ship throughout Chile via Blue Express and offer collect-on-delivery shipping via Starken.

    For the RM, V, and VI Regions, we also offer the courier Paket, which we recommend over standard shipping methods due to its personalization and low cost.
    We can also deliver in person at Metro Valparaíso stations in the V Region, with La Concepción, Viña del Mar, or Puerto being the stations where we usually coordinate with clients.
  • If the product is already at our office, it takes us between 1 and 2 business days to ship it.
    Courier delivery times vary between 1 to 5 business days depending on the recipient's location.
  • You only need to write to our social media, either on Instagram or to our email contacto@thrillscl.com, sending as much information as possible, and we will look for a solution.
    PS: After-sales cases take us up to 5 business days to review and respond.
  • All our products are original and imported. We do not sell copies or bootlegs.
  • We will manage the product that is on backorder and set aside the unit that is in stock.
    In the case of purchasing a backorder and pre-order product, we will bring in the backordered product and hold it for shipment until the pre-order product arrives.
    In both cases, if partial shipments of the titles are required, you only need to contact us at our email contacto@thrillscl.com indicating the order number and the request for the partial shipment. Please note that if a shipping payment has already been made, the costs for the second shipment would need to be added.
  • For custom-ordered vinyl, we update our suppliers' stock daily, which means there are times when titles go out of stock and are later restocked.
  • Yes! We can check if it is possible to bring it in from our suppliers. To do so, just write to us on our social media or email, or you can even fill out the following Special Orders form and we will get back to you as soon as possible (Emails are answered within 24 to 48 hours)